Privacy Policy

1. Who We Are

PrimeTutions provides academic tuition and educational support to students and their parents/guardians.

For the purposes of UK data protection law, the controller of personal information collected through this website is:

2. Information We Collect

Depending on how you use this website and our services, we may collect personal information such as:

• Parent/guardian name
• Email address
• Telephone number
• Student name
• Student year group
• Information provided in an enquiry message
• Information about tuition requirements
• Website usage information such as IP address, browser type and pages visited, where this is made available through normal website operation

Please do not submit unnecessary sensitive personal information through the general contact form. Sensitive information includes details such as health information, special category data or other information that is not needed to respond to a general tuition enquiry.

3. How We Use Information

We may use personal information to:

• Respond to enquiries
• Discuss tuition requirements
• Arrange assessments or initial discussions
• Provide and manage tuition services
• Communicate with parents/guardians
• Maintain appropriate business and safeguarding records
• Improve the website and user experience
• Meet legal and regulatory obligations

4. Children’s Information

Because PrimeTutions works with children, we may process limited information about students where this is necessary to provide tuition and communicate with their parent or guardian.

Parents and guardians should avoid providing unnecessary sensitive personal information through the website enquiry form.

We aim to process only the student information that is reasonably needed for tuition-related communication and service delivery.

5. Legal Basis

Under UK GDPR, we rely on one or more of the following lawful bases, depending on the circumstances:

• Taking steps at the request of a parent/guardian before entering into a contract for tuition services
• Performance of a contract where tuition services are provided
• Legitimate interests, where appropriate and balanced against your rights and interests — for example, responding to enquiries and operating the website
• Legal obligations, where applicable
• Consent, where consent is specifically required

Consent is not claimed as the legal basis for all processing. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

6. Contact Forms

When you submit an enquiry through our website, the information you provide is used to respond to your enquiry and discuss the services you are interested in.

Enquiry submissions are transmitted securely to our email provider (Brevo) so we can receive your message and send you a confirmation email. We do not use this information for marketing lists unless you separately opt in.

If you prefer, you may also contact us directly using the contact details published on the Contact page.

7. Cookies

Cookies are small files that may be stored on your device when you visit a website.

At present, this website does not use non-essential cookies for analytics, advertising or social media tracking.

Essential technical operation of the website may involve limited processing needed for the site to function, but we do not currently use Google Analytics, Meta Pixel or similar non-essential tracking technologies.

If analytics or other non-essential tracking is added later, this Privacy Policy and any required cookie consent mechanism will be updated accordingly.

8. Third-Party Services

We may use carefully selected third-party services to help operate the website and business.

Current providers include:

Brevo — transactional email delivery for website enquiry notifications and confirmation emails.

Possible additional categories of services that may be used in future include:

• Website hosting
• Email provider
• Contact form provider
• Analytics
• Video hosting
• Payment providers

Named processors currently used for the website are listed above. Additional providers will be named here when they are added.

9. Data Retention

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or safeguarding requirements.

Specific retention periods will be applied according to the nature of the information and the reason it is held. Exact periods are not listed here until they have been formally decided.

10. Data Security

We use reasonable technical and organisational measures to help protect personal information against accidental loss, unauthorised access, use or disclosure.

No method of transmission or storage can be guaranteed as completely secure. We do not claim specific security certifications or technologies beyond reasonable and appropriate measures.

11. Your Rights

Under UK data protection law, you may have the following rights in relation to your personal information:

• Right of access
• Right to correct inaccurate information
• Right to request deletion where applicable
• Right to restrict processing in certain circumstances
• Right to object in certain circumstances
• Right to data portability where applicable
• Right to withdraw consent where processing relies on consent

These rights are subject to applicable legal exceptions. To exercise a right, please contact us using the details in the section below.

12. Questions About Your Personal Information?

To ask a question about this Privacy Policy or exercise a data protection right, please contact us using the details provided on this page.

Privacy contact email: hello@primetuitions.com

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The latest version will always be published on this page.